We support global shipping

Shipping Infomation

After-Sales Service Policy

We are committed to delivering a satisfying and reliable shopping experience:

Quality-related Exchanges:

• If you discover any manufacturing defects (such as breakage, detachment, or structural issues) within 7 days of receiving the item, please contact our customer

service team. Upon verification, we will gladly offer a free replacement and cover the return shipping costs.

Non-quality-related Exchanges:

• If you would like to request an exchange for personal reasons, please ensure the item is returned in unused, undamaged condition with all original packaging and tags. In such cases, customers are responsible for the return shipping fees. Please note that we cannot be held liable for any loss or damage during return transit.

Thank you for your understanding and support. We are always here to serve you sincerely.

Shipping Notes

  • Orders will be processed within 1–3 working days before delivery.

  • Tracking numbers will be provided once your parcel has been dispatched.

  • Delivery times are estimates and may vary during holidays or due to customs clearance.

International Delivery
(DPD)

| Europe |

Delivery Time: 3–7 working days

Price (From): £15

| USA & Canada |

Delivery Time: 5–10 working days

Price (From): £19

| Asia & Rest of the World |

Delivery Time: 5–12 working days

Price (From): £22

UK Delivery
(Royal Mail)

| Royal Mail Tracked 48 |

Delivery Time: 2–3 working days

Price: Free

| Royal Mail Tracked 24 |

Delivery Time: 1–2 working days

Price: £2

| Royal Mail Special Delivery (by 1pm) |

Delivery Time: Next working day

Price: £7.25

If your order is over 280 pounds, please select 24 24-hour delivery. If you do not select 24 24-hour delivery, we will upgrade it to the fastest delivery for free.

China

| Standard Delivery |

Delivery Time: 2–3 working days

Price: Free

Contact Email / WeChat For Other Options

Email:luan.customerservice@outlook.com

WeChat:

LuanGemstone